This Privacy Policy explains how Open Lens processes personal data when you use the website, make an inquiry, book product photography services, or receive edited files and related communications.
This introduction outlines how the policy is organized and where to find key information.
We may process contact details, inquiry content, booking information, product and shot-list details, delivery instructions, payment-related records, proof-gallery selections, file naming references, and communications about edits or approvals. Where needed for studio operations, we may also process product intake details and usage notes provided by the customer.
We receive data from contact forms, email messages, planning calls, booking and approval steps, product drop-off or courier arrangements, proof-gallery review, and payment processing. We may also generate internal records from session planning, file preparation, and delivery activity.
Cookies may include essential cookies for site operation, preference cookies that remember basic settings, and analytics or performance cookies that help us understand site use and improve reliability. We do not use cookies to make decisions about you without human involvement.
You can usually manage cookies through your browser controls and, where available, site preference tools. Essential cookies may remain necessary for basic site operation, security, and form handling. Disabling certain cookies may reduce functionality or prevent some features from working as intended.
You may have the right to access, correct, delete, or object to certain processing of your personal data, and to request restriction where applicable. You may also ask us to review information we hold about you and to clarify how it is used in connection with our services.
To protect privacy and studio records, we may ask for information needed to verify your identity and locate the relevant data. We will respond within a reasonable period and in line with applicable law, and we may decline a request where a legal basis for refusal applies.
We keep personal data only for as long as needed to manage inquiries, bookings, production, delivery, accounting, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where practical, subject to any legal retention duty or unresolved service matter.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to inquiries, review product counts and usage, prepare quotes, coordinate product delivery, confirm shot lists and sample setups, produce and edit images, manage proof-gallery review, deliver files, handle billing and accounting, maintain records, support customer communication, and meet legal or security obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, file delivery services, and other operational vendors that help us run the studio. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required by law, court order, or a lawful request from public authorities. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.
